Use Of Our Apps:

We promise to comply with our obligations under the Privacy Act 1993. In this policy, “personal information” means information about an identifiable individual.

We respect your privacy. That is why We will only collect, store, use and disclose your personal information in accordance with the Privacy Act 1993. You can browse this App without providing any personal information about you. This App doesn’t automatically collect any personal information about you. However if you are claiming deals or making a booking, parks or experiences though this App, We will require you to supply a certain amount of personal information, such as your name and credit card payment details.
If you do provide Us with your personal information, We will make this information available to Our business partners, such as tourism operators and travel companies, so that you can claim the specific deal and your payment can be processed. This information may include scrambled credit card details, although these will only be used with your consent for any transactions with them. If you do not wish to supply this information, you don’t have to but you won’t be able to claim a deal.

If you are using our app, you accept that We may send you push notifications which promote and market Explore Centre products and services, or the products and services of others, from time to time. You agree to receive notifications from us even if your App is not running. We do log some non-personal information such as location. This information cannot be used to identify you and will only be used for administrative purposes.

We will use reasonable commercial efforts to ensure that all personal information is securely protected against loss, unauthorised access and other misuse. However, We accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to Us. 

We want to ensure that the personal information We hold about you is accurate. If you require any personal information that We hold about you to be corrected, you may request that your personal information be updated or corrected by emailing Us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will respond to your request, as soon as We are reasonably able to.

If you don’t want to receive App push notifications from Us, you can change your push notification settings within your device to unsubscribe from push notifications.

We may update these App T&Cs from time to time. We will let you know of any changes by posting an updated version on Our Websites and/or via App push notifications. Your use of Our App following any updates, constitutes acceptance of these App T&Cs, as amended from time to time. If you do not agree to any updated or amended App T&Cs, you must immediately cease using the App and delete the App from your device.

We at The Tourism Group know that our users (“you,” “your,” or “yourself”) care about how your personal information is used and shared, and we take your privacy seriously.

Please read the following to learn more about our Privacy Policy.

By visiting or using the https://www.thetourismgroup.com.au/accreditation-services  website and domain name, features, content, mobile applications, and any other services we offer from time to time in connection with any of the foregoing (collectively, the “Website”), you agree to the practices and policies set forth in this Privacy Policy, and you hereby acknowledge and consent to our collection, use, and sharing of your information as described in this Privacy Policy.

Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites. Capitalised terms that are not defined in this Privacy Policy have the meaning given to them in our Terms of Use.

Our App:

  1. What does this ‘Privacy Policy’ cover?

This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our App. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage, even if you have accessed the websites or services of those companies through our Website or apps.

We do not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register for the Services (as that term is defined in our Terms of Use). If you are under 18, please do not attempt to register for the Services or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 18 may provide any personal information to us or on the Services. If we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us at  This email address is being protected from spambots. You need JavaScript enabled to view it.

  1. What information does Australian Visitor Centres Explore Australia App collect?

We gather various types of Personal Information from our users, as explained more fully below. We may use this Personal Information to, among other things, personalise and improve our services, allow our users to set up a user account and profile, contact users, fulfil your requests for certain products and services, analyse how users utilise the Website, or as otherwise set forth in this Privacy Policy. We may share certain types of Personal Information with third parties (as described in this Section and in Section III below). We collect the following types of information:

  1. Information You Provide to Us:

We receive and store any information you knowingly provide to us. For example, we collect Personal Information such as your name, username, phone number, credit card and other billing information, email address, shipping address, and your third-party account credentials (for example, your log-in credentials for Facebook). We may also collect information you supply to us regarding your personal preferences and interests.

If you access the Service through an external third-party application, such as Facebook, we may receive some data from those connected third-party applications. Connecting your account to third-party applications or services is optional, and when you connect your account to an external app, you will be given the opportunity to grant permission. You can revoke your permission under your account settings.

We may anonymise your Personal Information so that you cannot be individually identified and provide that anonymised information to our partners. For example, we allow advertisers to choose the demographic information of users who will see their advertisements and you agree that we may use any of the information we have collected from you in non-personally identifiable form to allow our advertisers to select the appropriate audience for those advertisements. We might use the fact you have purchased or inquired about a certain brand of apparel, for instance, to show you advertisements for the company that sells that brand, but we will not disclose to that company your identity.

  1. Information Collected Automatically:

Whenever you interact with our Website, we automatically receive and record information on our server logs from your browser including your IP address, “cookie” information, and the page you requested. “Cookies” are identifiers we transfer to your computer or device that allow us to recognise your browser or device and tell us how and when pages in our Website are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your computer’s or device’s acceptance of cookies, but doing so may prevent you from taking advantage of our Website’s best features. Our advertising partners may transmit cookies to your computer or device when you click on ads that appear on our site. This Privacy Policy does not cover cookies delivered to you by any of our advertisers.

When we collect usage information (such as the numbers and frequency of visitors to the Website and to which pages within the Website), we only use such data in aggregate form, in a manner that assures your anonymity. We may provide this aggregate usage information to our partners; our partners may use such information to understand how often and in what ways people use our Website, so that our partners, too, can endeavour to provide you with an optimal online experience. For example, we may place a cookie on your device that records what products you have viewed on our Website, and then provide that information, in non-personally-identifiable form, to a third party website, to allow such website to show you ads for similar products that are available from us or from third parties.

We may also deliver a file to you through the Website (known as a “web beacon”) from an advertising network we have contracted with. Web beacons allow advertising networks to provide anonymised, aggregated auditing, research and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. These beacons may, for example, log that you have viewed a certain product on our Website, and then show you an ad for similar products when you browse to another website. Because your web browser must request these advertisements and web beacons from the ad network’s servers, these companies can view, edit, or set their own cookies, just as if you had requested a web page from their site. Many ad networks participate in the Network Advertising Initiative (“NAI”), a cooperative of online marketing and analytics companies committed to building consumer awareness and establishing responsible business and data management practices and standards, and such NAI members may allow you to opt-out of cookies or beacons they deliver. Again, we do not control the policies of any third parties, including advertising networks.

We do not honour do-not-track signals from Internet browsers or other consumer choice mechanisms regarding the collection of behavioural tracking data.

  1. E-mail and Other Communications:

We may contact you, by email or other means. For example, we may send you promotional offers on behalf of other businesses, or communicate with you about your use of the App. Also, we may receive a confirmation when you open an email from us. If you do not want to receive email or other mail from us, please indicate your preference by changing your account settings accordingly.

III. Will  Australian Visitor entres, Explore Australia share any of the personal information it receives?

We neither rent nor sell your Personal Information in personally identifiable form to anyone. We share your Personal Information in personally identifiable form with third parties only as described below:

  1. Affiliated Businesses and Third Party Websites We Do Not Control:

In certain situations, businesses or third party websites we’re affiliated with may sell items or provide services to you through the Website (either alone or jointly with us). You can recognise when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that we deem it related to such transaction or service. One such service may include the ability for you to automatically transmit information from your  Australian Visitor Centres, Explore Australia account to an account on a third party website or service, such as Facebook. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’s or websites’ policies.

  1. Agents:

We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we inform you otherwise, our agents do not have any right to use the Personal Information we share with them beyond what we deem necessary to assist us in performing such tasks.

  1. Other Australian Visitor Centres Users:

As part of the buying and selling process, we will facilitate the sharing of information between the two members involved in the transaction. As part of the buying or selling process, you may obtain another  Australian Visitor Centre user’s email address, shipping address, payment information, and/or other information. As described in Australian Visitor Centre  Terms of Use, you have a limited license to use this information only for Australian Visitor Centre  -related communications or for Australian Visitor Centre -facilitated transactions. We have not granted you a license to use the information for unsolicited commercial messages or unauthorised transactions. Without express consent from that person, you must not add any Australian Visitor Centre  user to your email or physical mailing list or store or misuse any payment information.

  1. User Profiles and Content:

Certain user profile information, including without limitation a user’s username and the image content that such user has uploaded to the website may be displayed to other users to facilitate user interaction within the Website or address your request for our services. Any content you upload to your public user profile, along with any Personal Information or content that you voluntarily disclose online in a manner other users can view (on discussion boards, in messages and chat areas, etc.) becomes publicly available, and can be collected and used by others. Your username may also be displayed to other users if and when you post comments or upload images through the Website and other users can contact you through such comments. If you sign into the Services through Facebook Connect, your list of “friends” from Facebook may be automatically imported to the Services, and such “friends,” if they are also registered users of the Services, may be able to access certain non-public information you have entered in your Services user profile. Again, we do not control the policies and practices of any other third party site or service.

  1. Business Transfers:

We may choose to buy or sell assets. In these types of transactions, customer information (which may include your Personal Information) is typically one of the business assets that is transferred. Also, if we (or substantially all of our assets) are acquired, or if we go out of business or enter bankruptcy, Personal Information would be one of the assets transferred to or acquired by a third party.

  1. Protection of Australian Visitor Centre and Others:

We may release Personal Information when we believe in good faith that release is necessary to comply with laws; enforce or apply our conditions of use and/or other agreements; or protect the rights, property, or safety of Australian Visitor Centre , our employees, our users, or others. We may exchange information with other companies and organisations (including governmental authorities) for fraud protection and credit risk reduction.

  1. With Your Consent:

Except as set forth in this Privacy Policy, you will be notified when your Personal Information may be shared with third parties and will be able to prevent the sharing of this information.

  1. Is personal information about me secure?

Your account is protected by a password for your privacy and security. If you access your account via Facebook Connect, you may have additional or different sign-on protections through Facebook. You need to prevent unauthorised access to your account and Personal Information by selecting and protecting your password (or other sign-on protections) appropriately and limiting access to your computer or device by signing off after you have finished accessing your account.

We endeavour to protect the privacy of your account and other Personal Information we hold in our records, but we cannot guarantee complete security. Unauthorised entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.

The Website may contain links to other sites. We are not responsible for the privacy policies and/or practices on other sites. When following a link to another site you should read that site’s privacy policy.

  1. What personal information can I Access?

Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:

  • name and password
  • email address
  • shipping and billing information
  • user profile information and User Content, including images you have uploaded to the site

The information you can view and update may change as the Website changes. If you have any questions about viewing or updating information we have on file about you, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

  1. What data Australian Visitor Centre retain?

We will retain your information only for as long as is necessary or your account is active or as needed to provide you services. If you no longer want us to use your information to provide you services, you may close your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

You may inform us of any changes or requests in regards to your personal data, and in accordance with our obligations under local data protection law, we may update or delete your personal data accordingly.

VII. What choices do I have?

You can always elect not to disclose information to us. However, please keep in mind that we may need some information to allow you to register with us or to take advantage of some or all of our features, and if you choose not to provide that information, your ability to use our Website and services may be limited.

You may be able to add, update, or delete information as explained in Section V above. When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deletion of your account by visiting your account settings. Please note that some information may remain in our private records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Information even if you update or delete it, but we will not use that information in a manner that would identify you personally.

If you do not wish to receive email or other mail from us, please change your account settings accordingly. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Website, and you are responsible for reviewing such legal notices for changes.

VIII. Changes to this ‘Privacy Policy’

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by contacting you directly via email or other means. You are bound by any changes to the Privacy Policy when you use the App after such changes have been first posted.

  1. Questions or concerns

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will make every effort to resolve your concerns.

The privacy policy and Terms of use in the Australian Visitor Centres App mirror those of Outdoria and in particular Campermate App. For further details see Campermate privacy link.

Last Updated on 23rd November 2021 by The Tourism Group